HSE Communications

Who we are What we do

The HSE Communications Division works with health service teams all over the country.  Together we create communications programmes that support a healthier nation and build health services that are valued by everyone in Ireland.

We work with all HSE Divisions, and support the new Hospital Groups and Community Health Organisations, to deliver over 500 Communications projects annually. You can read or download a short presentation about who we are and what we do here.

We provide services that include :

  • Communications strategy & planning
  • Social marketing and behaviour change campaigns
  • Press & media relations, media analysis & training
  • Public information programmes
  • Public relations advisory
  • Brand development; market research and insight development
  • Website development for HSE.ie, HSEnet and a range of other websites
  • Social media strategy and management
  • Video and audio content development
  • HSE Information Line – 1850 24 1850
  • Internal and staff communications; publications, reports and health literacy
  • Health Matters Staff Magazine - content, publishing and distribution
  • Crisis communications & emergency planning
  • Training and development in communications
  • Professional management of contracts for advertising, media buying and digital development

Our services are delivered by four teams:

Professional management of contracts for advertising, media buying and digital development

Our services are delivered by four teams:

 
News and Media Relations

Our Programmes and Campaigns team deliver large-scale health campaigns and hundreds of small or medium-scale communications projects annually. The team’s award-winning and effective work is evidence based and developed hand-in-hand with HSE services; QUIT, BreastCheck, THINK Contraception and Ask About Alcohol. All of the team’s work is aimed at making health services easier to use or helping people to lead healthier lives.

HSE Digital

The Digital team supports health services to develop content and tools for HSE.ie and other online platforms. HSE.ie had over 10 million visitors last year and the digital team makes sure that visitors to the website can find the information they need about health services online. The team engages with people via social media on Facebook and Twitter pages for health services and on topics relating to health and wellbeing. News and queries about health services are dealt with by the team via @HSElive on Twitter and on the HSE Infoline, a lo-call number for health and social services information, open from 8am8pm Monday to Saturday on 1850 24 1850.

Gerry Collins and QUIT Campaign

The News and Media team deals with news events happening daily in the health services. The team provides frontline media relations for the health service and responds to approximately 5,000 media queries each year. The team also co-ordinates the out of hours media service which is provided 7 days a week in response to the 24/7 news cycle. The team offers proactive and reactive media advice to management and staff in the HSE from events and launches to crisis management. The team also provides media training for HSE teams and offers a media monitoring and evaluation service.

Communications Strategy and Planning

The Client Service Team assigns a Client Director to work with each HSE Division as their Communications programme manager. The Client Director’s role is to be the expert communications professional for their Division; to help the Division’s health services get the most from their communications programmes. The Client Director co-ordinates the communications activity for the Division and delivers on their projects through the three teams described above.

Find contact details for the Client Service Team

National Director of Communications – Paul Connors
Dr. Steevens Hospital, Dublin 8
Tel: 01- 6352000
Email: paul.connors@hse.ie

Deputy National Director of Communications - Kirsten Connolly
Dr. Steevens Hospital, Dublin 8
Tel: 01- 6352000
Email: kirsten.connolly@hse.ie